Recare Services – Keep Your Patients Engaged & Your Schedule Full

Patient retention is the foundation of a thriving dental practice. Without an effective recare system, valuable patients fall through the cracks, leading to gaps in the schedule, lost revenue, and missed treatment opportunities. At SoRa, we take this off your front desk’s plate. Our team personally calls your overdue patients and follows up by text, helping them get back on the schedule and stay on top of their oral health.

Why Recare Services Matter

Increased Patient Retention

Ensure patients return for their preventive and follow-up appointments, reducing overdue recalls.

Boost Revenue

Consistent recare visits help keep your hygiene schedule steady.

Strengthen Patient Relationships

Proactive outreach shows your commitment to patient well-being, improving trust and long-term loyalty.

The best part? This service pays for itself with fewer than 10 confirmed hygiene appointments per month—before even factoring in additional restorative or periodontal treatment opportunities.

The Power of Personalized Recare Management vs. Automated Systems

Many practices rely on automated reminders alone, and those are easy for patients to ignore or miss, which can leave gaps in your schedule. At SoRa, we take a more personal approach. Our team calls your patients first, and a follow-up text backs up the call. Here’s what our recare service includes:

Direct Patient Interaction

A personal phone call gives patients a real conversation, not just another automated message.

Tailored Conversations

Our team adapts to patient concerns and scheduling needs, addressing barriers to returning.

A personalized approach reinforces your practice’s commitment to care, making patients feel valued.

Enhanced Patient Experience

The goal: more overdue patients back on the schedule, and stronger relationships with the patients you already have.

What’s Included in Your Recare Package

Personal Phone Calls + Text Follow-Up

Our team personally calls your overdue patients to help them get back on the schedule, then follows up by text so it’s easy for them to reply.

Personal phone calls from our team to patients who have missed or are overdue for their recare appointments.

Conversations focused on helping them find a convenient time to come back.

Text Follow-Up to Back Up Our Calls

Follow-up texts after our calls, so patients have an easy way to reply and book.

Customizable messaging for a personal patient experience.

Appointment Scheduling Support

Coordinated scheduling to fill gaps in your calendar and prevent lost production.

Patients receive direct booking assistance to make scheduling easy.

Monthly Reporting & Performance Insights

A monthly breakdown of our calls, texts, and the appointments they booked, sent to your office.

Insights to help your team track recare trends and maximize patient retention.

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The Added Value of Reactivation

A reactivated patient isn't just a single hygiene visit—it's an opportunity for comprehensive care. Many overdue patients require periodontal maintenance, restorative work, or additional treatment. By keeping them engaged, your practice increases case acceptance and overall production, all while delivering better long-term patient outcomes.